FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping usually take?
Orders ship within one to three business days. Delivery times vary by location, carrier, and product category, including beauty, wellbeing, baby, and seasonal items.
Do you ship beauty products internationally?
Yes, we offer international shipping on most fragrance, skincare, haircare, and wellbeing items. Shipping times, customs fees, and restrictions may vary by destination country.
Are returns accepted on skincare items?
Unused and unopened skincare, tanning, and suncare products may be returned within the return window. For hygiene reasons, opened beauty products are not accepted.
Can you tell me more about your shipping process?
Due to health and safety regulations, vitamins, supplements, and first aid items must be unopened and unused to qualify for returns or exchanges.
What if my order arrives damaged?
If your product arrives damaged or defective, contact us promptly with photos. We’ll review the issue and arrange a replacement or refund when approved.
Are baby products eligible for returns?
Baby products may be returned if unused and in original packaging. For safety reasons, opened or used baby health items cannot be accepted.
Find answers about our products
Products Information
Are your beauty products dermatologist tested?
Many skincare, haircare, and suncare products are dermatologist tested. Individual testing details are listed on each product page for full ingredient and safety transparency.
Do fragrances contain natural ingredients?
Our fragrance range includes both natural and synthetic ingredients. Full ingredient lists and scent profiles are provided to help you choose confidently.
Are tanning products safe for skin?
Tanning products are formulated for safe cosmetic use when directions are followed. Always perform a patch test before full application, especially on sensitive skin.
Are haircare products suitable all types?
Our haircare range includes options for different hair types and textures. Check product descriptions to find formulas designed for dry, oily, curly, or treated hair.
Are vitamins supplements quality tested?
Vitamins and supplements are manufactured under quality standards and tested for purity. Certifications, dosage instructions, and ingredient information are clearly displayed.