Shipping policy

At Foyle Supply Co., we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

All orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status. Processing times do not include weekends or public holidays.

Shipping times may vary depending on your location, selected shipping method, and carrier availability. While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier disruptions.

Shipping fees are calculated at checkout based on your location and order size. Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.

Please ensure that your shipping address is accurate at the time of purchase. Foyle Supply Co. is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order arrives damaged, delayed, or is missing, please contact us promptly so we can assist you. For shipping-related inquiries, reach out to orders@foylesupply.com

International Orders — Customs & Import Duties

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, and fees levied by the destination country. We do not collect these charges on your behalf — they are not included in the product price or shipping cost at checkout, and are the sole responsibility of the recipient upon delivery.

For orders shipped to the United States, please note that all shipments are now subject to customs duties regardless of order value. For orders shipped to Canada, import duties and taxes may apply depending on the value and contents of your order.

Foyle Supply Co. does not collect, pre-pay, or reimburse any customs duties or import taxes charged by the destination country's customs authority. We are not responsible for delays caused by customs processing. We recommend checking with your local customs authority for more information before placing your order.